A) The utilization of customer information Your personal information, whether mandatory or optional, that you can or must enter on our website is required for processing your order or replying to your query or comment. This includes your name, address, phone number, and e-mail address. Your name and address information will only be used to ship your order. Your e-mail address will be used only for electronic contact between you and Xesaris.com. After placing an order, you will receive an email with an order confirmation. Answers to your queries and/or comments will be provided mostly by e-mail. Finally, your phone number is only used if your order is temporarily delayed. The data you supply is saved in the Xesaris.com database. However, this is only done for the objectives specified in this policy. B) Information preservation Your personal information and order information are stored in a secure database. These data will be cleaned on a regular basis, and old data will be removed. If you have any queries about the information we have on file for you, please contact us via the contact form on our website. We will then send you the information that we have registered as soon as feasible. You can give us an order using the same communication method if your customer information is still available and you want it erased. The data will be destroyed after this assignment is received. C) Sharing information with third parties Your confidential data will not be traded in, exchanged, or rented to any third party, government agency, or organization. This implies that information about your orders is not disclosed to other parties unless required by law. If this occurs, you will be contacted. D) Exception for information to third parties Customers' personal data may be requested by Xesaris.com on a contractual basis. This occurs in rare and incidental circumstances. If this occurs, you will be notified. E) Your approval By using our website, you agree to the data collection and use described above. F) Modifications Our website clearly states any changes to our Privacy Policy. G) Other Please contact us via the contact menu on our website if you have any questions about the Privacy Policy or its applications. H) Text marketing and alerts You agree to receive recurring automated marketing messages at the phone number provided by subscribing to text notifications. Purchase does not require consent. To unsubscribe, send a STOP response. HELP to get assistance. Rates for messages and data may apply.

If the product received does not match the one that was ordered, or if the customer notices damage from the transport conditions on the day the package is delivered, the seller will replace the item or issue a refund. The buyer is required to notify the seller via email, specifying whether they would like to receive a refund or exchange the item, and to fill out the online claim form. The customer can request an exchange or refund within 10 days of receiving the product, as long as it is returned to the seller in its original packaging and in perfect condition at the address provided via email. If the item is out of stock, a comparable item will be substituted, or a strictly identical item will be sent in its place. As soon as the seller's liability is established, the customer's wishes will be honored, and the returned product and shipping costs will be promptly reimbursed.

We offer delivery throughout South Africa. For orders over R700, shipping is free. Otherwise, R100.00 will be charged. It typically takes 3 to 4 working days to arrive at your location. After you order, you will always receive a tracking link with all of the delivery information.

1. Sale of products These General Conditions of Sale apply to the sale of all products (hereinafter "Products") offered on this website (hereinafter "Site") published by Xesaris.com. Placing an order means that the Customer expressly accepts all terms and conditions of the site to the exclusion of all other terms and conditions. 2. Products The products available on this website have been clinically tested to demonstrate efficacy and safety. All items for each product are listed by the seller. The seller is not responsible for the images published on the website. 3. Prices The promotional offer is only valid in the two regions available online. Additional charges on this website are quoted in rands, inclusive of all taxes, excluding delivery charges and regulations (see clause 7), and are subject to change during the year, unless you pay for the products ordered at that price in time of order 4. Prices Click the "Accept Shopping Cart" button to complete your order. By confirming the order and clicking on the "Pay" button, the Customer declares his acceptance of all these Terms and Conditions of Sale. The customer's order will be sent to the receipt and the order information will be sent to the customer to the email address specified on the receipt. This confirmation will pay you the correct amount and show how your order will be shipped. The Seller has the right to cancel orders from late customers, there is a dispute about the payment of the previous order or there are legitimate reasons, especially the different way of distribution. 5. Availability of the product Product offers on the website are only valid while stocks last. If there is no product after the order, the seller must notify the customer within 8 days and set the waiting time to receive the product. In this case, the customer must request the cancellation of the order (payment by bank transfer to the customer will be used to pay for the order within 15 days) or transfer the order by contacting the customer electronically. Email: info@xesaris.com 6. Payment method The Customer must pay for the order using one of the payment methods available on the Website. Payment for purchases on the Website is made in Rand only. Paying online with a credit card is very secure. 7. Conservation of the product Products remain the property of the buyer until payment is made by the buyer. Personal information and information about you to manage your orders and marketing relationships. It may be sent to companies that participate in this relationship (for example, companies that are responsible for the management and administration of the services, management, processing and payment orders). This information and data is also stored for security reasons, to comply with legal and regulatory obligations, to improve the services we offer and to personalize the information we send you. Under the Privacy Act of 6 January 1978, you have the right to access, correct and object to personal information held about you. Write to customer service with your name, email address and, if available, your customer number. In accordance with applicable laws, your request must be signed with a copy of your ID containing your signature and address in order to receive a response. We will send you a response within 2 months of receiving your request. Our website has also been designed with our customers' needs in mind. That's why we use cookies. Cookies are created to identify your presence on our site. Therefore, cookies are only used to improve our personalized service for you. Your data will not be sold to third parties. 8. Card Information Transactions are made through the available payment platforms on the website and no information about your card is stored on Xesaris.com. 9. Delivery method The product will be shipped to the shipping address you entered at the time of ordering. It is your responsibility to provide complete and accurate order details to ensure delivery. If the customer is not present when the package is delivered by the courier, the customer must arrange a new delivery himself or have it picked up at a collection point. Delivery takes 3 working days, up to 6 working days after payment for your online order. Buyer is responsible for shipping and handling charges. The delivery date may be extended by 7 days at the request of the buyer or seller, and the delivery period of the requested products, except in cases of force majeure on the part of the buyer. After this time, the buyer can contact the seller by email and if he decides to cancel the order, the full amount must be paid within 30 days. 10. Returns policy If the product is not the same as the order, or if the product is damaged due to the shipping conditions communicated by the customer on the day of receipt, the customer will exchange the product or refund the money. Customers must notify the Seller by email if they wish to exchange or receive a refund for the product by filling out the claim form on the website. Delivered products may be exchanged or returned within 10 days of receipt, as long as they are returned to the customer in their original packaging and in perfect condition at the shipping address, by email to the customer. The product will be exchanged for a similar product from our stock, if the product is not available, for a similar product. If the buyer wants, the returned product will be returned to the buyer, and if the buyer is responsible, the shipping cost will be returned to the buyer as soon as possible.